Returns and site policy

Delivery Policy and Returns Policy

All prices shown on our website include packing and postage prices. If you require special delivery or next day delivery this is available but you will be charged the extra costs incurred. Call us on UK 01375 800651if you have any queries on prices and/or delivery methods and charges.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Data Collection and Use

We are the sole owner of any information we collect. We never sell, share, or rent this information unless we first disclose the fact in this privacy statement. We collect data in nine different ways.

We do not store credit card details nor do we share financial details with any 3rd parties

Site Registration

We collect your name and contact information (including postal & email address). At your option, we may also collect your gender and date of birth. This information is used for site customisation and contacting visitors (you may opt out of this usage). This data will be used by ourselves and our agents.

Stay Informed

We ask for your name, postcode and email address if you subscribe to our email newsletters. We use this information to contact you about Jackie Doyle-Price, Stephen Metcalfe and Basildon and Thurrock Conservative Federation and let you know what Conservatives are doing up and down the country.

Join and Donate

In addition to the information from site registration we need additional information if you wish to donate money or join. This includes payment information (such as your credit card number and expiry date) and personal information that we must collect to abide by legal and voluntary codes of conduct (such as the constituency in which you are registered to vote). This information may be used for user analysis, user-profiling and contacting visitors.

If you donate more than £7,500 to the Party via the website, we are obliged under the Political Parties Elections and Referendums Act 2000 to report such a donation to the Electoral Commission, who will publish the fact that you have made a donation over £7,500. For more information, please see http://www.electoralcommission.gov.uk/
Under the Political Party Elections and Referendums Act 2000 (PPERA) you must be on the electoral register in the UK excluding the Channel Islands and the Isle of Man in order to make a donation of more than £500.

Send to a Friend

If you choose, we can tell a friend about our site - or even a particular page if you prefer. To do this, we need to ask for your friend's name and email address. We shall send your friend a single email inviting them to visit the site or page you chose. We do not retain this information. Your Internet Protocol (IP) address will be included in the email headers so that the originator of the message can be identified if necessary by the recipient.

Feedback and Comments

To send us a message using our feedback forms we collect your name, email address and comments. At your option we may also collect your postal code. This data will be used by ourselves and our agents for contacting you.

Online Polls and Surveys

If you wish to participate in an online poll or survey, in addition to your answers, we collect your Internet Protocol (IP) address. This data will be used by ourselves and our agents to help validate the results and help prevent multiple entries from individuals. In addition to this a cookie will be placed on your system after participating in a poll or survey. No identifiable information will be stored in this cookie.

Log Files and Statistics

We use IP addresses, URI's of requested resources, timestamps and HTTP user-agents to analyse trends, administer the system and gather broad demographic information for aggregate use. In addition to this we use Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses cookies, to help analyse how visitors use our site. The information generated by the cookie about the use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for the Conservative Party and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your Web browser, however please note that if you do this you may not be able to make full use of our website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookies

Cookies are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Our site makes use of cookies. Cookies are used for the following purposes:

  • Site administration

  • Site customization

  • User targeting

  • Contacting users

  • User analysis

  • Online polls and surveys

  • Links

Our website links to other sites, but we shall always try to warn you when this is the case. Please note that we are not responsible for the privacy practices of other sites: make sure you read their privacy statements if you are concerned about the information they are collecting about you. This statement only applies to our website.

Correcting/Updating Information

We recognise that details such as your post code or email address are bound to change over time. We will do what we can to ensure that you can change the information we hold about you.

Choice/Opt Out

You will always be able to opt out of having your information used for any purpose other than that specifically related to the page where we ask for it. Our membership form, for instance, has an opt out mechanism so that you can join online without subscribing to our email list

We recognise that details such as your post code or email address are bound to change over time. We will do what we can to ensure that you can change the information we hold about you.

Notification of Changes

If we change our privacy policy, we shall post a link to those changes on our homepage so that you always know what information we collect, how we use it and under what circumstances, if any, we disclose it

When we collect information from you, we tell you what we intend to do with it; if we later want to use that information for a different purpose, we shall first send you an email setting out our plans - and it will be up to you whether or not we do so.

Making a complaint

If you are unhappy with the way that we have processed or handled your data then you have a right to complain to the Information Commissioner’s Office (ICO). The ICO is the supervisory body authorised by the Data Protection Act 2018 to regulate the handling of personal data within the United Kingdom. The contact details for the ICO are:

• Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
• Telephone: 0303 123 1113
• Website: https://ico.org.uk/concerns/

We retain the right to update these policy's at any time.